Frequently Asked Questions

Hi, we hope you will find your answer here :) Otherwise you can send us an e-mail and ask your question:

Pentro LLC will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

We offer shipping to all countries world wide.  

We work with the following shipping times:

EU 3-7 business days 
UK 3-6 business days 
USA/Canada 5-12 business days 
Australia/ New Zealand 7-14 business days 
All other countries 7-14 days

If you want to change something or need any help, please, contact us via messenger or email us: Our support team will be happy to help you :)

Just over 90% of our total production comes from Ukraine and we’re very proud of this. We are working with 3 factories in Ukraine and 1 in China. This focus ensures that we can build supportive, long-term and collaborative relationships with each of our partners.

All our products comply with textile industry standards and requirements in terms of their physical, and chemical properties, as well as durability and lifespan. Washing instructions are indicated on the label of each product and you can find it on each product page under the tab: Care Instructions. Most should be washed at 30°C and line-dried (i.e. not in a tumble drier). As well as helping to protect the environment, following these care instructions will help to ensure the longest life possible for the products.